Privacy Policy

Privacy Policy

UNIVERSO FREAK S.L. is committed to protecting the privacy of users and processing personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and any other applicable regulations.

This Privacy Policy explains how we collect, use and protect personal data, as well as the rights available to users.

1. Data Controller

Controller: UNIVERSO FREAK S.L.

Tax ID (NIF): B56438252

Registered address: Calle Serrano 11, ground floor, 03003 Alicante, Spain

Telephone: +34 966 14 73 99

Email address: info@kurogami.com

UNIVERSO FREAK S.L. is the data controller responsible for the processing of personal data collected through this website and guarantees its confidentiality and security.

2. Purposes of data processing

Personal data will be processed solely for legitimate, specific and explicit purposes. In particular, data may be used to:

• Respond to enquiries, requests or questions submitted by users.
• Manage contractual relationships, orders, pre-orders and requested services.
• Handle telephone calls and communications with customers.
• Issue invoices, payment receipts and comply with accounting and tax obligations.
• Comply with applicable legal obligations.
• Improve our services, user experience and communications.
• Send commercial or promotional information, only where explicit consent has been given.

3. Legal basis for processing

The processing of personal data is carried out in accordance with Article 6 of the GDPR, based on the following legal grounds:

• Performance of a contract: order management, pre-orders, shipping and customer support.
• Compliance with legal obligations: invoicing, accounting and taxation.
• Legitimate interest: service improvement and fraud prevention.
• Consent: marketing and promotional communications.

Where processing is based on consent, such consent may be withdrawn at any time.

4. Collection and categories of data

Personal data is collected through forms, purchase processes, email communications, telephone contact and social media interactions.

In general, the following categories of data are processed:

• Identification data: name, surname, address, ID number (DNI/NIE).
• Contact details: email address and telephone number.
• Billing and payment information.
• Data related to orders and contracted services.

In recruitment processes, academic and professional data may also be processed.

5. Social media and cookies

UNIVERSO FREAK S.L. maintains profiles on social media platforms. Any information posted by users on these platforms may become publicly available and is subject to the privacy policies of each social network.

This website uses cookies. Further information on the use, purpose and configuration of cookies can be found in our Cookies Policy.

6. Minimum age

By providing their data, users declare that they are at least 14 years old or meet the minimum legal age requirement applicable in their country of residence. Otherwise, authorisation from a legal guardian is required.

7. Data retention period

Personal data will be retained for as long as a contractual relationship exists or until the user withdraws their consent.

Once no longer required, data will be duly blocked for the legally established periods in order to address potential liabilities and, once such periods have elapsed, will be securely deleted.

8. Data recipients

Personal data may be disclosed to the following recipients where necessary:

• Public authorities, in compliance with legal obligations.
• Banks and payment service providers.
• Transport and logistics companies.
• Service providers essential for the provision of services.
• Law enforcement authorities, where legally required.

No international transfers of personal data are carried out.

9. User rights

Users may exercise the following rights at any time and free of charge:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to restriction of processing.
• Right to object.
• Right to data portability.
• Right to withdraw consent.

To exercise these rights, users may contact us at info@kurogami.com, specifying the right they wish to exercise. Additional documentation may be requested only where necessary to verify identity.

Users also have the right to lodge a complaint with the Spanish Data Protection Authority (www.aepd.es) if they believe their rights have not been adequately respected.

10. Security measures

UNIVERSO FREAK S.L. implements appropriate technical and organisational measures to ensure the security, integrity and confidentiality of personal data and to prevent unauthorised access, loss or alteration.

11. Changes to this Privacy Policy

UNIVERSO FREAK S.L. reserves the right to modify this Privacy Policy in order to adapt it to legislative changes or service updates. Such changes will not affect data processing already carried out.