Fidelity Program: Points

Hello, Kurolovers!

Here is the complete explanation of our loyalty points system, the Kuropoints. With them, shopping at Kurogami.com becomes even more rewarding.

How does it work? For every €5 spent, you earn 1 Kuropoint, which is worth €0.05. Simple, right?

€5 spent = 1 Kuropoint

1 Kuropoint = €0.05

If the total amount of your purchase includes decimals above €0.50, we will round up and add one extra Kuropoint.

For example: if you spend €47.40, you will receive 9 Kuropoints (€0.45), but if you spend €47.90, you will receive 10 Kuropoints (€0.50).

Please note that for orders over €200, the maximum number of Kuropoints that can be earned is capped at 40. We love enthusiasm, but we also need to keep the ship afloat.

Shipping costs and cash on delivery payments do not generate Kuropoints. Points are earned only on the value of the products purchased.

Now, when will your Kuropoints be available? This depends on the payment method used:

PayPal, card or Bizum payments: Kuropoints will be available in your account immediately once the payment is completed.

Bank transfer: Kuropoints will be added once the transfer has been received in our account (usually within 1–2 working days).

Pre-orders paid in instalments: Kuropoints will be added once the final instalment has been paid.

Cash on delivery: Kuropoints will be added once we receive the payment for the order (approximately four weeks after delivery).

In-store or warehouse collection: Kuropoints will be applied once the order has been fully paid.

Sequra payments: Kuropoints will be available once the order is marked as paid.

Wondering how to redeem your Kuropoints? It’s easy! On the final checkout screen, you will be able to choose how many Kuropoints you want to use.

And one more important thing: your Kuropoints never expire. You can save them for as long as you like and use them when the perfect figure finally comes along.

So now you know: collect Kuropoints and enjoy shopping at Kurogami.com. Long live the Kurolovers!

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Online Customer Service Hours:
Monday to Friday
10:00 am – 2:00 pm
Phone: +34 965 36 63 36 ext. 1

Physical Store – Alicante
Calle Serrano, 11
03003 Alicante, Spain

In-store Opening Hours:
Monday to Friday:
11:00 am – 2:00 pm / 4:30 pm – 9:00 pm

Saturday:
10:00 am – 2:30 pm / 3:30 pm – 9:00 pm

Phone: +34 965 36 63 36
WhatsApp: +34 604 51 80 07

Phone: +34 965 36 63 36
info@kurogami.com

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