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Conditions of purchase

Acceptance and availability of the General Contract Conditions


By accepting this contract, you declare:
a. That you are a person of legal age and with the capacity to contract, or you have the authorization of your legal guardian. 

b. That you have read and accept these general conditions. 


These general conditions regulate the legal relationship that emanates from the contracting processes carried out between users-clients, hereinafter, from the Web page located at the url www.kurogami.com , owned by Importaciones Kokuro SL, with registered office at C / Mercury 16 PI Torregroses CP: 03690 San Vicente - Alicante and Registered in the Mercantile Registry of Alicante. Volume 4039, page 185, entry 1 with page A-155323. Hereinafter Kurogami .  

The Client accepts the General Conditions from the moment they use or contract the service or purchase any product. By firm order in our Ecommerce, order by mail, or by telephone order.

This document can be printed and stored by the Client.  

Kurogami makes the e-mail address info @ kurogami.com available to the Client, or the telephone number 966147399 so that they can raise any questions about the General Conditions.    

 

· Prices:

- All our prices include VAT. 

- If you are from the Canary Islands, Ceuta or Melilla, you will have to log in to see the prices without VAT.

- Prices are exclusive for sale in our ecommerce Kurogami.com 

Kurogami reserves the right to carry out specific promotions at its different points of sale, therefore, prices may differ in our different platforms, such as physical stores, points of sale at fairs, salons and ecommerce, being in each of them the price marked at the time of purchase, different from each other. Due to specific promotions that we can exercise at the time of purchase. 


Kurogami reserves any possibility of altering its pricing policy, at any time and without any complaint from customers or third parties. Orders already made firm, their purchase price will always be respected. 

- You have a period of 72 hours to make the payment of the order. If not, it will be considered that you are not interested in the order and it will be automatically canceled.

 

· Payment Methods:


We have various forms of payment, you can choose the one that suits you best.


Pay by bank transfer, direct entry at the window or from an ATM .

This is a very practical form of payment to buy in Kurogami, if you do not have a bank card, checking account or PayPal. You can go to any BBVA branch that there are many throughout Spain, and make the deposit at the window, or faster and more convenient from the ATM. As soon as you have made the payment, and to speed up the processes, send us the proof of payment to the email info @ kurogami.com . Remember to indicate your order number! Remember that if we do not receive payment for the order within 72 hours, it will be automatically canceled to release the stock. If you need more time, let us know by mail or by phone so that we will not cancel your order. Pay with a Bank Card . 

This form of payment has no commission or expense for you.

It is a very convenient and fast payment method.

We accept the main bank cards, MasterCard, Visa, American Express, so that it is more convenient for you to make your purchase with Kurogami. We process this payment through the Redsys platform, which is a leader in processing bank card payments and a benchmark for the security they offer. The system used is a secure and encrypted connection from the payment gateway. We NEVER have access to your card data, nor will it be saved in our system. 

Pay with Bizum .

This form of payment has no commission or expense for you.

It is a very convenient and fast payment method.

Pay from Paypal. 

 

This payment method is very comfortable, easy and safe. Financial data travels through Paypal to Paypal. It is one of the safest systems out there. It has a Management fee of 3.5% on the order. With a minimum cost of € 2.50

 

Payment in cash at your home. Cash on delivery.

 

From Kurogami, we also offer cash on delivery. This means that you will pay the full amount of your order to the dealer who will deliver the order. You will have to pay the order to the delivery person before you can open your package. If you have a problem, you can make a return as indicated below.

Remember that this means of payment is one more way to pay for your order, but they are firm orders, if you reject the package once it reaches your home, they will return the order to us, charging us the return shipping costs. If you did this, we would cancel your user's cash on delivery payment method.

If you have regretted placing the order, nothing happens, let us know before shipping and we will cancel it without problem.

This form of payment has a management fee of 2.5% that the agency charges us with a minimum of € 3.00 per order.

 

The Cash on Delivery option is only valid for the Peninsula, the Balearic Islands and Portugal .

Installment Payment with Sequra.

Kurogami offers you a new form of deferred payment with the Sequra company. This option is only for products in Stock, since for Reservations, we have our own financing.

With this form of payment, you can buy whatever you want we have in stock and pay for it later, always from € 50 purchase. It is a financing offered by the Sequra company. Financial data only goes through the Sequra company, Kurogami does not have access to any financial data.

This service offers fractionation of the payment in real time at the time of purchase, without cumbersome paperwork, without waiting and only using your credit or debit card. It allows you to pay it in 3, 6 or 12 monthly installments, always from the date of purchase, when the first installment is charged. After validation, the remaining fees will be automatically charged to the card used every 30 days. Some additional benefits are:

-During the purchase process, the fee calculator or informative pop-ups to which you have access allow you to calculate the exact final cost of the product payment installment.

-There is a single cost from € 3, depending on the amount to be divided.

-You can pay off the rest of the payment plan at any time you want, without having to take charge of the remaining fractionation costs, just the current monthly cost. 

· Shipping: 

Kurogami will proceed to send the order received as completed within the following 24 hours (business days) as long as all the material is in stock and it has been verified that payment has been made, except in the case that the The chosen form of payment is cash on delivery which is authorized instantly.

The delivery times indicated by Kurogami are specified in each product sheet , Kurogami strives to respect them. However, if your order is delayed for more than the indicated period, it will not imply that there is a cancellation of the order or any compensation. Let us know if you have had any delay and we can study your case.   

The delivery will be considered made at the time the carrier has made the products available to the customer and the customer has signed the delivery receipt document, remember that anyone within the shipping address can pick up your order. It is the responsibility of the customer to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document. 

We can make the shipment to where you want, your home, your work, the house of a friend, for this you have two types of address, one for billing and another for shipping (In case of specifying an address other than the one reflected in your file and want the name to be different, you must indicate it in the comment box). And if it's for a gift, don't forget to check the gift wrapping option that costs € 1.50 and is free for Kurogami JUMP members! And the card option with the message you want us to put on it.

The transport agency makes up to 2 deliveries at the address you indicate. For a third delivery, you would have to pay as a new shipment, or go to the delegation in your area to pick it up. In Kurogami we notify you via email when we are preparing your order, we notify you with another email when we make the shipment with the tracking number and the agency. You will be responsible for being attentive and that someone is at home to receive your order. And if the agency has not managed to locate you to deliver the order, in the end they will return the order to our warehouse, having to pay the postage again to make a new shipment. Both the agency and Kurogami, we are quite "tiresome" and when in the second attempt we cannot locate you, we call and send an email to arrange the delivery. We do our best to ensure that no packages are returned. If you have any questions, call us and we will solve it for you!   

IMPORTANT : In all the above it is reported that the delivery dates are estimates. This means that the user has to take into account that depending on which periods of the year, it is possible that transport companies have work overload and shipments may be delayed a bit, always ensuring the delivery of the same. In the event that a shipment takes longer than indicated, the user must notify us via email, telephone or social networks so that we can locate the order and report the status of the shipment. We advise that when an order is needed for a specific date (Christmas, birthdays, etc.) it is made well in advance.

In case of delay by the transport agency, Kurogami will keep the client informed at all times about the status of their order, processing incidents and claims with the carriers if necessary, but a longer delivery than expected does not incur in which Kurogami has to reimburse the shipping cost or indemnify the customer whenever the item ends up arriving at its destination despite the delay in delivery by the transport company. 

 Notices:

It is the customer's obligation to notify within 48 hours of receiving the order to report any eventuality, lack of material, defect, breakage, etc.

After 48 hours, Kurogami will not be responsible for claims made for this purpose. 

 · Offer items in special promotions:  

At Kurogami we like to pamper you and from time to time you can find special promotions in which we will put on sale products to celebrate a special date or sales such as those of January or summer.

The discount coupons will not be accumulated in the products that enter these promotions, offers or campaigns. 

 

The discount and promotional coupons do not apply to items that are within the offers Kurogami JUMP .   

Points Program:

We have a points program that rewards the purchase of some products. 

You will be able to see the points that your purchase accumulates in the shopping cart, before finalizing the order. Points are cumulative, and have a real value in Euros. You can always see your points balance in your account. Although the points are cumulative and you will not lose them, you can only spend up to a maximum of the equivalent of 10 Euros on a purchase. The rest of the points will remain in your account and these do not expire. Points will only be effective in your account once the order is paid and confirmed.

Both the points awarded by a product, as well as the value of each point, may vary without prior notice if the company deems it appropriate. 

Returns (Right of withdrawal):

In the event that you are not satisfied with your purchase, you can request a refund of your purchase at Kurogami. Both in the physical store and in our ecommerce.

You have 14 calendar days from the receipt of your purchase. (Article 44 Law 47/2002). The right of withdrawal, in terms of shipping, management and product return costs will be covered by the provisions of Royal Legislative Decree, 1/2007.

We understand that, on dates designated as Christmas, you may be overwhelmed by having this deadline since they are usually for gifts, let us know in the comments of the order, and we will extend the deadline until January 30 ^ _ ^

You can make the return from your same customer account. Get in your order, my purchases, and there open the order and within the order you will have the option to choose the item you want to return, you will find a field to write the reason for the return and in less than 48 hours we will answer you how to proceed to the return of the item. You can also do it through the form that you will find in this link or you can send us an email to info @ kurogami.com indicating that you want to return the product, indicating the reason for the return, the order number, and if the payment was cash on delivery or bank transfer, indicating a bank account number to make the payment. Kurogami will send you   

Kurogami will return the amount of the purchase in the same form of payment that was used, except for returns on custom-made products or special orders, once the item is received and everything is in perfect condition. 

Kurogami will not accept returns if the product is not presented in perfect condition. 

Kurogami will not accept returns if the product packaging is not the original or it is not in perfect condition. 

The original packaging must be protected so that it is received in perfect condition, the use of seals and adhesive tapes applied directly on it is prohibited.

 

Assumptions of Return of a product:

 

· You do not like the article once it has arrived at your house. You can return it by sending it back to the return address that we indicate in the return form.         

· The product is defective in origin: You will have to send us to info @ kurogami.com , the photos of the damage and indicating your order number. Once authorized by Kurogami, we will send you another similar item with a collection of the defective item. Please have the item ready for the carrier to pick it up, well packed and protected. As long as it is in the Iberian Peninsula or the Balearic Islands. If it is in another geographical area, we will tell you how to proceed. The boxes or blisters are considered packaging, so the return by default of origin will not be applied to orders in which only the box or blister is damaged, the figure or article being in perfect condition.           

· If it is for a gift and you did not like it or you already have it. Don't worry, we will change it as long as it is sealed and in perfect condition. You will have to notify us by mail, indicating your order number. Once approved by Kurogami, you can send us the item and request another item of the same or higher amount. The cost of the return and the adjustment of the price of the item, if any, will be borne by the customer.         

· If you have received an item that does not correspond to what you ordered. We apologize, the guys at the warehouse were wrong! You must send an email to info @ kurogami.com or call us at 966147399 and Kurogami will tell you how to proceed. The usual thing is that you send us a photograph indicating the item that has arrived. Once checked with the warehouse, we will send you the correct item and collect the wrong item. All this is at our expense, which we have put the paw in: 3                 

· Cosplays are considered Reserve items. At Kurogami we provide you with all the information and advice you need so that you can request the correct size. However, if you have made a mistake with the size of your cosplay, we offer you to change the size of the cosplay. Send us an email to info @ kurogami.com and we will tell you how to proceed.               

· Returns of items in RESERVATION will not be accepted. We have to order these items from our distributors and they are firm orders. No right to return. Please think about it before purchasing the item.          

· In DVD, BD, music, etc. articles, they must be packaged and unsealed. In terms of image and sound, the packaging must be in perfect condition and keep all its accessories in order to be returned.         

· The subscription Kurogami JUMP will have 14 days to refund and return as long as it is not enjoyed any of its benefits and promotions, in case of withdrawal will be void all along with points or offers that have accumulated during subscription .          

 

· For hygienic reasons , items for personal use such as masks, socks or underwear cannot be returned.            

All returns must be authorized by Kurogami. 

 

· Warranty:

In the event of a defective product, Kurogami.com must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.

The consumer and user must inform Kurogami.com of the lack of conformity within two months of becoming aware of it.  

All products for warranty process must be accompanied by a copy of the invoice, manuals and software (if applicable) as well as a written explanation of the defect.

 

· Orders:

Any order that is NOT processed directly from the shopping cart on the website will be considered an order, when requesting a custom product, 1/2 of the total amount will be paid in advance. 

It can be paid in installments You have up to 30 days after the arrival of your reservation to our warehouse, to make the total payment of the same, as long as you notify us of the delay.
The orders are firm, so if the order is canceled once the budget is accepted, you will lose the anticipated amount. Orders may vary in their final price for reasons beyond our control. If this happens, the user will be informed of the reasons that have generated the price change, and may either assume the variation or cancel the order and in this case, if the amount paid would be returned. 

Products made to order are not entitled to exchanges or returns. We guarantee the quality of our shipments, so if we detect a problem before the item leaves our warehouses, we will inform you in advance of its status, including photos if necessary.

 

· Bookings:

The articles that indicate RESERVATION on the web, are articles that we bring to the store under the reservation of the client. 

It can be paid in installments If you place the order on the web, at the end of the shopping cart you have to check the box "payment in installments" and the option of financing in three installments and their maturities will be opened automatically It has no additional charge or commission for paying in installments. 

  • If you need more deadlines than those offered by our website, send us an email to info @ kurogami.com and we will inform you of the deadlines we have available.  
  • If you cannot pay within the due dates indicated on our website, send us an email to info @ kurogami.com to postpone the due date.  

You have up to 30 days after the arrival of your reservation to our warehouse, to make the total payment of the same, as long as you notify us of the delay.

We do not notify you if the term of an installment is passed, as long as the first installment is paid, you are free to pay the rest when it best suits you. Reservations are firm, so if the order is canceled once the shopping cart is finished, you will lose the advance amount. If Kurogami decides to cancel the reservation, the amount paid will be returned to your wallet in your customer account, to be spent on future purchases. Products in reserve may be delayed by the distributor or manufacturer. 

The delay in the arrival of a product in reserve does not exempt it from its acquisition, so cancellation of a reservation due to delay in arrival will not be accepted either. 

Orders consisting of products with different arrival dates, or with products in Stock, will be sent when we have all the available products in stock. If you really want to receive it before all the products you have ordered arrive with different dates, you would have to notify us and partial shipments of the available products would be made, but you would have to bear the additional cost of partial shipments. 

In your Reservation order, you will be able to see when we have received an item from your order and that we are waiting for the rest of the items to be able to send you everything. If you want a partial shipment, let us know at info @ kurogami.com and we will inform you how to proceed.

Kurogami JUMP:

Kurogami JUMP is an annual subscription service where members can enjoy a multitude of advantages. The price of this service is € 34.9 for a 12-month subscription.

The cancellation, withdrawal or non-renewal of this service will result in not being able to enjoy its advantages, special conditions, promotions and offers.  

You have 14 days to request the refund of the amount and the cancellation of the service as long as its promotions or special conditions have not been used, if so, it must go through a review by Kurogami. In case of accepting the cancellation, the accumulated points, achievements and promotions would be withdrawn from the contracting account. 

We will notify you a few days before your annual subscription ends, so that you are aware of its renewal. It is not automatic.

Free shipping on all your orders, at the moment they are only enabled for the Peninsular territory. We are working to be able to offer it to the entire National territory, at the moment free shipping is not available for the Canary Islands and for the Balearic Islands only one free shipping per month per subscription is included. Thank you for your patience.

Promotional Codes do not apply to items within Jump offers.  

Read here all the advantages of Kurogami JUMP

Limitation of liability:

 

The information provided on this website by Kurogami is for informational purposes and therefore Kurogami does not accept any responsibility for its content (such as the suitability of a product for a specific purpose). Except in cases where expressly stated, neither Kurogami nor any of its managers, employees or representatives will be liable for possible damages arising from the use of this site. Specifically, they will not be responsible for possible damage caused to people and / or things, nor for the total or partial loss of data and information, nor for the expenses and / or loss of profits that may occur due to the use of the products that they commercialize. Kurogami.com Kurogami.com is not responsible for the contents of other websites linked to this website. The risks derived from the consultation of such pages correspond exclusively to the client who must abide by the terms and conditions of use thereof.   

· Force Majeure:

The parties will not incur liability for any fault due to a major cause. Compliance with the obligation will be delayed until the cessation of force majeure

Competition:

The buyer may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified in any way.

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the Alicante domicile.

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Trusted Mechanical Japan Store Since 2010
Trusted Mechanical Japan Store Since 2010
Partnershop de Kotobukiya
Partnershop de Kotobukiya
Good Smile Company Partnershop
Good Smile Company Partnershop
We have a large catalog of figures and merchandise from official manufacturers
We have a large catalog of figures and merchandise from official manufacturers
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Online customer service hours:

From Monday to Friday

7:30 a.m. to 2:45 p.m.


Alicante physical store

Serrano Street, 11 / CP 03003

Special schedule for sanitary measures

From Monday to Saturday

9:30 a.m. to 2:00 p.m. / 2:30 p.m. to 6:00 p.m.

Schedule Tuesday (Closed in the morning)

14:30 to 18:00


Telephone +34 966147399 ext 2

Whatsapp +34 604 51 80 07

  • Phone: 966147399
  • info@kurogami.com
©2010-2020 Importaciones Kokuro, SL ES B42508317