Conditions of purchase

Acceptance and Availability of the General Terms and Conditions

By accepting this agreement, the customer declares:

a) That they are of legal age and have the legal capacity to enter into contracts, or have the authorisation of their legal guardian.

b) That they have read, understood and accepted these general terms and conditions.

These conditions regulate the legal relationship arising from the contracting processes carried out between users-customers and the website www.kurogami.com, owned by Universo Freak S.L., with registered office at C/ Serrano 11, ground floor, 03003 Alicante, Spain, registered in the Alicante Commercial Registry, Volume 4609, Page 143, Sheet A-187499, hereinafter Kurogami.

The customer accepts these conditions from the moment they use the website or place an order through the online store, by email or by telephone.

This document may be printed and stored by the customer.

Kurogami provides the customer with the email address info@kurogami.com and the phone number +34 965 36 63 36 to resolve any questions related to these conditions.

Prices

All prices include VAT, except for customers in the Canary Islands, Ceuta and Melilla, where prices will be shown without taxes once logged in.

The prices shown are exclusive to the Kurogami.com online store and may differ from those applied in physical stores, fairs or events.

Kurogami reserves the right to modify prices at any time. Orders already confirmed will always retain the agreed purchase price.

The customer has a period of 72 hours to complete payment. After this time, the order may be automatically cancelled.

Payment Methods

Kurogami offers the following payment methods:

Bank transfer: The customer must send proof of payment indicating the order number. If payment is not received within 72 hours, the order may be cancelled.

Bank card: Secure payment via Redsys. Kurogami does not have access to or store card details.

Bizum: Fast payment with no additional fees. Confirmation may not be immediate as it is manually verified.

PayPal: Secure payment with a management fee of 3.5% + €0.35 per transaction.

PayPal Pay in 3: Interest-free instalments, subject to PayPal’s standard management fees.

Cash on delivery: Available only for Mainland Spain, the Balearic Islands and Portugal. A management fee of 2.75% applies, with a minimum of €2. Not compatible with pre-order products.

Instalment payment with Sequra: Available exclusively for in-stock products. Not compatible with pre-orders.

Shipping

Orders are prepared within 24–48 working hours provided that all items are in stock and payment has been confirmed.

Delivery times are estimated and may vary due to circumstances beyond Kurogami’s control.

The customer is responsible for ensuring that shipping details are correct. Kurogami is not responsible for delays or returns caused by incorrect information provided by the customer.

The courier company will attempt delivery up to two times. If the order is returned due to absence, the cost of reshipping will be borne by the customer.

During peak periods such as Christmas or Epiphany, deliveries may be delayed. Customers are advised to place orders in advance.

Customs

Shipments to the Canary Islands, Ceuta and Melilla do not include possible customs fees, which must be paid by the recipient.

Notices

Any incident must be reported within a maximum of 48 hours from receipt of the order.

Minor imperfections to boxes or packaging are not considered a product defect if the item itself is in perfect condition.

Product images shown on the website are for reference only and may differ slightly from the final product.

Loyalty Points Programme

Kurogami operates a loyalty points programme. Customers may redeem up to 1,000 points (€50) per order.

Points do not expire but are not refundable in the event of a return.

More information about the points system is available HERE.

Returns (Right of Withdrawal)

The customer has 14 calendar days to request a return, bearing the direct costs of the return shipment.

Returns are not accepted for pre-order products, special orders, opened random-content products, Ichiban Kuji tickets or personal hygiene items.

Returned products must be in perfect condition and include the original packaging.

Pre-Orders

Products marked as PRE-ORDER are firm orders placed specifically for the customer.

A 15% deposit of the total price is required to confirm a pre-order.

Pre-orders may be paid in instalments with no interest. The customer may complete payment at their convenience while the product has not yet arrived at our warehouse.

Once the product arrives, the customer will be notified to complete the remaining balance prior to shipping.

Pre-orders cannot be cancelled unless delivery is delayed by more than 6 months from the estimated release date shown on the product page. In such cases, the amount paid will be refunded as store credit.

Delays within the estimated timeframe do not entitle the customer to cancel the pre-order.

Manga, Comics and Books

Manga, comics and books are treated as special orders from distributors and may take between 7 and 15 working days to arrive.

Back-catalogue items may show minor aesthetic imperfections due to storage conditions.

Warranty

In the event of a defective product, Kurogami will repair, replace or refund the item as appropriate.

Limitation of Liability

Kurogami is not responsible for improper use of products or for damages arising from information provided for guidance purposes.

Force Majeure

Kurogami shall not be liable for delays or failure to fulfil obligations due to force majeure events.

Dispute Resolution

These conditions are governed by Spanish law.

The customer may access the online dispute resolution platform via this link.

Kurogami reserves the right to modify these conditions to comply with legal requirements or improve the service, without affecting orders already placed.