Acceptance and availability of the General Contract Conditions
By accepting this contract, you declare:
a. That you are a person of legal age and with the capacity to contract, or you have the authorization of your legal guardian.
b. That you have read and accept these general conditions.
These general conditions regulate the legal relationship that emanates from the contracting processes carried out between users-clients, hereinafter, from the website located at the url www.kurogami.com , owned by Importaciones Kokuro SL, with registered office at C / Mercury 16 PI Torregroses CP: 03690 San Vicente - Alicante and Registered in the Mercantile Registry of Alicante. Volume 4039, page 185, inscription 1 with page A-155323. Hereinafter Kurogami .
The Client accepts the General Conditions from the moment they use or contract the service or purchase any product. By means of a firm order in our Ecommerce , order by mail, or by telephone order.
This document can be printed and stored by the Client.
- All our prices include VAT.
- If you are from the Canary Islands, Ceuta or Melilla, you will have to log in to see the prices without VAT.
- Prices are exclusive for sale in our ecommerce Kurogami.com
Kurogami reserves the right to carry out specific promotions in its different points of sale, therefore, prices may differ in our different platforms, such as physical stores, points of sale at fairs, salons and ecommerce , being in each of them the price marked at the time of purchase, different from each other. Due to specific promotions that we may exercise at the time of purchase.
Kurogami reserves any possibility of altering its pricing policy, at any time and without any complaint from customers or third parties. Orders already made firm, their purchase price will always be respected.
- You have a period of 72 hours to make the payment of the order. If not, it will be considered that you are not interested in the order and it will be automatically canceled.
· Payment Methods:
We have various forms of payment, you can choose the one that suits you best.
Pay by bank transfer, direct entry at the window or from an ATM .
This is a very practical form of payment to buy in Kurogami, if you do not have a bank card, checking account or PayPal. You can go to any BBVA branch, there are many throughout Spain, and make the deposit at the window, or faster and more conveniently from the ATM. As soon as you have made the payment, and to speed up the processes, send us the proof of payment to the email info @ kurogami.com . Remember to indicate your order number! Remember that if we do not receive payment for the order within 72 hours, it will be automatically canceled to release the stock. If you need more time, let us know by mail or by phone so we will not cancel your order. Pay with a bank card .
This form of payment has no commission or expense for you.
It is a very convenient and fast payment method.
We accept the main bank cards, MasterCard, Visa, American Express, so that it is more convenient for you to make your purchase with Kurogami. We process this payment through the Redsys platform , which is a leader in processing bank card payments and a benchmark for the security they offer. The system used is a secure and encrypted connection from the payment gateway. We NEVER have access to your card data, nor will it be saved in our system.
Pay with Bizum .
This form of payment has no commission or expense for you.
It is a very convenient and fast payment method.
Keep in mind that this method is managed as a bank transfer so we have to confirm it manually and the status is not changed immediately.
Pay from Paypal .
This payment method is very comfortable, easy and safe. Financial data travels through Paypal to Paypal . It is one of the safest systems that exist. It has a Management cost of 3.5% (on the amount of the order) + €0.35 fixed per operation.
Divide the payment in 3 from Paypal.
This payment method is very comfortable, easy and secure. Financial data travels through Paypal to Paypal. It is one of the safest systems out there. It has a Management cost of 3.5% (on the amount of the order) + €0.35 fixed per operation.
Using it is very easy, since the Paypal platform itself will allow you to divide the payment into 3 installments with 0% interest. What is summarized in paying the first installment at the time of making the purchase and the other two in the following 2 months.
Payment in cash at your home. Cash on delivery .
From Kurogami, we also offer cash on delivery . This means that you will pay the full amount of your order to the dealer who will deliver the order. You will have to pay the order to the delivery person before you can open your package. If you have a problem, you can make the return as indicated below.
Remember that this means of payment is one more way to pay for your order, but they are firm orders, if you reject the package once it arrives at your home, they will return the order to us, charging us the return shipping costs. If you did this, we would cancel your user's cash on delivery payment method .
If you have regretted placing the order, nothing happens, let us know before shipping and we will cancel it without problem.
This form of payment has a management fee of 2.5% that the agency charges us with a minimum of € 3.00 per order.
This payment method is not compatible with orders that include products on reserve.
The Cash on Delivery option is only valid for the Peninsula, the Balearic Islands and Portugal .
Installment Payment with Sequra .
Kurogami offers you a new form of deferred payment with the Sequra company . This option is only for products in Stock, since for Reservations, we have our own financing.
With this form of payment, you can buy whatever you want we have in stock and pay for it later, always from € 50 purchase. It is a financing offered by the Sequra company . Financial data only goes through the Sequra company , Kurogami does not have access to any financial data.
This service offers fractionation of the payment in real time at the time of purchase, without cumbersome paperwork, without waiting and only using your credit or debit card. It allows you to pay it in 3, 6 or 12 monthly installments, always from the date of purchase, at which time the first installment is charged. After validation, the remaining fees will be automatically charged to the card used every 30 days. Some complementary benefits are:
-During the purchase process, the fee calculator or informative pop-ups to which you have access allow you to calculate the exact final cost of the product payment installment.
-There is a single cost starting at € 3, depending on the amount to be divided.
-You can pay off the rest of the payment plan whenever you want, without having to take charge of the remaining fractionation costs, just the monthly cost in progress.
-This payment method is not compatible with orders that include products in reserve.
Kurogami will proceed to send the order received as finished within the following 24 hours (business days) as long as all the material is in stock and it has been verified that the payment has been made, except in the case that the The chosen form of payment is cash on delivery which is authorized instantly.
The delivery times indicated by Kurogami are specified in each product sheet , Kurogami strives to respect them. However, if your order is delayed for more than the indicated period, it will not imply that there is a cancellation of the order or any compensation. Let us know if you have had any delay and we can study your case.
The delivery will be considered made at the time the carrier has made the products available to the customer and the customer has signed the delivery receipt document, remember that anyone within the shipping address can pick up your order. It is up to the customer to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.
We can ship to wherever you want, your house, your job, your house of friends @ for this you have two types of address, billing and other Shipping (When specifying a different direction reflected in your tab and want the name to be different, you must indicate it in the comment box). And if it's for a gift, don't forget to check the gift wrapping option, which costs € 1.50. And the card option with the message you want us to put on it.
The transport agency makes up to 2 deliveries at the address you indicate. For a third delivery, you would have to pay as a new shipment, or go to the delegation in your area to pick it up. In Kurogami we notify you via email when we are preparing your order, we notify you with another email when we make the shipment with the tracking number and the agency. You will be responsible for being attentive and that someone is at home to receive your order. And if the agency has not been able to locate you to deliver the order, in the end they will return the order to our warehouse, having to pay the postage again to make a new shipment. Both the agency and Kurogami, we are quite "tiresome" and when in the second attempt we do not locate you, we call and send an email to arrange the delivery. We do our best to ensure that no packages are returned. If you have any questions, call us and we will solve it for you!
IMPORTANT : In everything said above, it is reported that the delivery dates are estimates. This means that the user has to take into account that depending on which periods of the year, it is possible that transport companies have an overload of work and shipments may be delayed a bit, always ensuring the delivery of the same. In the event that a shipment takes longer than indicated, the user must notify us via email, telephone or social networks so that we can locate the order and report the status of the shipment. We advise that when an order is needed for a specific date (Christmas, birthdays, etc. ) it is made well in advance.
IMPORTANT: On designated dates such as Christmas, Three Kings, etc. It is possible that shipments may be delayed by the transport company, so we advise you to plan your gifts in advance. Kurogami will always announce the delivery deadlines on their social networks to ensure they arrive on time for these types of festivities.
In case of delay by the transit agency, Kurogami have informed the customer at all times about the status of your order, processed incidents and complaints to carriers if necessary, but delivers more longer than expected incurs in which Kurogami has to reimburse the shipping cost or indemnify the customer whenever the item ends up arriving at its destination despite the delay in delivery by the transport company.
It is the customer's obligation to notify within 48 hours of receiving the order to report any eventuality, lack of material, defect, breakage, etc.
After those 48 hours, Kurogami will not be responsible for claims made for this purpose.
· Offer items in special promotions:
At Kurogami we like to pamper you and from time to time you can find special promotions in which we will put on sale products to celebrate a special date or sales such as those of January or summer.
Discount coupons will not be accumulated on the products that enter these promotions, offers or campaigns.
We have a points program that rewards the purchase of some products.
You will be able to see the points that your purchase accumulates in the shopping cart, before finalizing the order. The points are cumulative, and have a real value in Euros. You will always be able to see your points balance in your account. Although the points are cumulative and you will not lose them, you can only spend up to a maximum of the equivalent of 50 Euros on a purchase (1000 points). The rest of the points will remain in your account and these do not expire. The points will only be effective in your account once the order is paid and confirmed.
Both the points awarded by a product and the value of each point may vary without prior notice if the company deems it appropriate.
When you make a return or cancellation and make one of these effective options, you cannot recover the points spent on that order and those that have been generated by it.
You can see all our Point System info HERE
Returns (Right of withdrawal):
In the event that you are not satisfied with your purchase, you can request a refund of your purchase at Kurogami. Both in the physical store and in our ecommerce .
You have 14 calendar days from the receipt of your purchase. (Article 44 Law 47/2002). The right of withdrawal, in terms of shipping, management and product return costs will be covered by the provisions of Royal Legislative Decree, 1/2007. It is expressly informed that in the event that you want to return your purchase, you are obliged to bear the direct costs of the return.
You understand that in dates such as Christmas, can overwhelm you have this term because they are usually for gifts, let us know in the comments of the order, and extend the deadline until 30 January ^ _ ^
You can make the return from your same customer account. Get in your order, my purchases, and there open the order and within the order you will have the option to choose the item you want to return, you will find a field to write the reason for the return and in less than 48 hours we will answer you how to proceed to the return of the item. You can also do it through the form that you will find in this link or you can send us an email to info @ kurogami.com indicating that you want to return the product, indicating the reason for the return, the order number, and if the payment was cash on delivery or bank transfer, indicating a bank account number to make the payment. Kurogami will send you
Kurogami will return the amount of the purchase in the same form of payment that was used, except for returns on custom products or special orders, once the item is received and everything is in perfect condition.
Kurogami will not accept returns if the product is not presented in perfect condition.
Kurogami will not accept returns of Ichiban KUJI tickets once the payment of the corresponding order has been completed.
Kurogami will not accept returns if the product packaging is not the original or it is not in perfect condition.
The original packaging must be protected so that it is received in perfect condition, the use of seals and adhesive tapes applied directly on it is prohibited.
The products in reserve do not accept returns since they are ordered exclusively for each order and we cannot retract. In the event that an exceptional case occurs and it is accepted by management, only the amount in virtual money from the wallet will be returned to spend on Kurogami.com
Products in Summer Sales, Black Friday or special promotions may present some type of defect or damage to the packaging. These products would not have the right to return for this reason.
When you make a refund and it becomes effective, you cannot recover the points spent on that order and those that have been generated by it.
Assumptions of Return of a product:
· You do not like the article once it has arrived at your home. You can return it by sending it back to the return address that we indicate in the returns form. This option is not valid for reservations / orders or Ichiban Kuji .
· The product is defective in origin: You will have to send us to info @ kurogami.com , the photos of the damage and indicating your order number. Once authorized by Kurogami, we will send you another similar item with a collection of the defective item. Please have the item ready for the carrier to pick it up, well packed and protected. As long as it is in the Iberian Peninsula or the Balearic Islands. If it is in another geographical area, we will tell you how to proceed. Boxes or blisters are considered packaging, so the refund shall not apply default rise to orders where only the box or blister is damaged or open, finding the figure or article in perfect condition.
· If it is for a gift and you did not like it or you already have it. Do not worry, we will change it as long as it is sealed and in perfect condition. You will have to notify us by mail, indicating your order number. Once approved by Kurogami, you can send us the item and request another item of the same or higher amount. The cost of the return and the adjustment of the price of the item, if any, will be borne by the customer.
· If you have received an item that does not correspond to what you ordered. We apologize, the guys at the warehouse were wrong! You must send an email to info @ kurogami.com or call us at 966147399 and Kurogami will tell you how to proceed. The usual thing is that you send us a photograph indicating the item that has arrived. Once verified with the warehouse, we will send you the correct item and collect the wrong item. All this is at our expense, which we have put the paw in: 3
· Returns of items in RESERVATION / ORDERS will not be accepted. We have to order these items from our distributors and are firm orders. No right to return. Please think about it before purchasing the item.
· In DVD, BD, music, etc. items, they must be packaged and unsealed. In terms of image and sound, the packaging must be in perfect condition and keep all its accessories in order to be returned.
· For hygienic reasons , items for personal use such as masks, socks or underwear cannot be returned.
All returns must be authorized by Kurogami.
In case of defective product, Kurogami.com must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.
The consumer and user must inform Kurogami.com of the lack of conformity within two months of becoming aware of it.
All products for warranty process must be accompanied by a copy of the invoice, manuals and software (if applicable) as well as a written explanation of the defect.
Any order that is NOT processed directly from the website's shopping cart will be considered an order, when requesting a custom product, 1/2 of the total amount will be paid in advance.
It can be paid in installments . You have up to 30 days after the arrival of your reservation to our warehouse, to make the total payment of the same, as long as you notify us of the delay.
The orders are firm, so if the order is canceled once the budget is accepted, you will lose the anticipated amount. Orders may vary in their final price for reasons beyond our control. If this happens, the user will be informed of the reasons that have generated the price change , and may either assume the variation or cancel the order and in this case, if the amount paid would be returned.
Custom-made products are not entitled to exchanges or returns. We guarantee the quality of our shipments, so that, if we detect a problem before the item leaves our warehouses, its status will be previously reported, including photos if necessary.
The articles that indicate RESERVATION on the web, are articles that we bring to the store under the reservation of the client, they are treated as specific ORDERS for you.
It can be paid in installments . If you place the order on the web, at the end of the shopping cart you have to check the box "payment in installments" and the option of financing in three installments and their maturities will be opened automatically . It has no additional charge or commission for paying in installments.
You have up to 30 days after the arrival of your reservation at our warehouse, to make the full payment of it, as long as you notify us of the delay in your payment. If we do not receive full payment after 30 calendar days, your order will be canceled.
We do not notify you if the term of an installment is passed, as long as the first installment is paid, you are free to pay the rest when it suits you best. Reservations are firm, so if the order is canceled once the shopping cart is finished, you will lose the amount you anticipated. If Kurogami decides to cancel the reservation, the amount paid will be returned to your wallet in your customer account, to be spent on future purchases. Products in reserve may be delayed by the distributor or manufacturer.
The delay in the arrival of a product in reserve does not exempt it from its acquisition, so cancellation of a reservation due to late arrival will not be accepted either.
Orders consisting of products with different arrival dates, or with products in Stock, will be sent when we have all the available products in stock. If you really want to receive it before all the products you have ordered with different dates arrive, you would have to notify us and partial shipments of the available products would be made, but you would have to bear the additional cost of partial shipments.
In your Reservation order, you will be able to see when we have received an item from your order and that we are waiting for the rest of the items to be able to send you everything. If you want a partial shipment, let us know at info @ kurogami.com and we will inform you how to proceed.
Orders that include only products in reserve, may have installment payment and this will be financed directly by Kurogami.com. If the order includes both products in reserve and products in stock, you will not be able to have fractional payment under any of the methods available for this in Kurogami.com
All our reservations are guaranteed, therefore, if we have not yet received the product but you see that it is already out of stock on our website, do not worry, as this only means that there are no units for more customers. Anyone who has reserved will have their unit at the time of departure.
Conditions regarding delays in orders with products in reserve
Due to reasons external to Kurogami, orders with products in Reserve may be delayed for production or shipping up to 6 months.
In the event that this extra period that starts from the launch date specified in the product sheet expires, the customer can request Kurogami to refund the amount of the item in virtual money in the wallet of his profile to spend on Kurogami.com together to the cancellation of the reservation without any additional cost.
· Mangas, Comics and Books:
All the comics, manga and books that are available in our web store are orders, so we have to request them from the distributors and publishers and if they have them in stock it can take 7 to 15 working days.
In the event that publishers or distributors do not have the products in stock and these are in reprint, we will send an email to the customer who has placed the order to inform them and give them the option to wait or cancel that specific product .
Manga, comics and catalog background books come directly from distributors and publishers, always under courier service but it is possible that due to the storage of origin they do not arrive absolutely perfect, but rather almost perfect, and may present some small aesthetic damage in occasions for which we cannot be held responsible.
In the case of monthly news, these we can ensure in the best possible quality.
Due to this, the comics that are not recently released when the order has been placed by the client, will arrive in a very good condition, but always taking into account the aforementioned and that will depend entirely on the process of storage and shipment of the distributors and publishers. We for our part will do everything possible so that the state of these bookstore products are in the best possible conditions.
NOTE: If you are a collector with high standards and you want everything in perfect condition, you have to bear in mind that the editorial catalog collection, due to the constant movement of material, accumulation of dust, etc ... may present micro damages.
· Ichiban KUJI:
- All the promotions (For Peninsula Spain) related to the current shipping costs on our website would be valid, so if your order is greater than € 60 you will have FREE SHIPPING COSTS.
- Ichiban KUJI tickets do not accept returns or changes once the payment of the order has been made on our website as it is a lottery with an insured prize.
- All orders started, but not completed by immediate payment will be canceled to release the tickets.
- Tickets will be opened in order of order entry on our website.
- The prizes that have several designs will be selected at random.
- The poster with the tickets already sold / open will be updated in its corresponding file every Wednesday just after the live.
- This product does not accept a discount coupon.
· Offers, Discounts and Other Special Promotions:
Products with a sale price for Sales campaigns and / or Special Promotions, may present some small flaw or damage to the packaging due to handling or having been stored in our facilities for a long period of time. In the event that such damage or tare is traceable to the naked eye, it will be indicated in the description of the product itself.
If you need to know which is the status of a product on offer, contact us without obligation and we will provide all information and material graphic that is deemed necessary.
Limitation of liability:
The information provided on this website by Kurogami is for informational purposes and therefore Kurogami does not accept any responsibility for its content (such as the suitability of a product for a specific purpose). Except in cases where expressly stated, neither Kurogami nor any of its managers, employees or representatives will be liable for possible damages arising from the use of this site. Specifically, they will not be responsible for possible damage caused to people and / or things, nor for the total or partial loss of data and information, nor for the expenses and / or loss of profits that may occur due to the use of the products that they commercialize. Kurogami.com Kurogami.com is not responsible for the contents of other websites linked to this website. The risks derived from the consultation of such pages correspond exclusively to the client who must abide by the terms and conditions of use of the same.
· Overwhelming force:
The parties will not incur liability for any fault due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.
The buyer may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified in any way.
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
Online Dispute Resolution:
In this Link you will find all the information on Online litigation.
Online customer service hours:
From Monday to Friday
7:30 a.m. to 2:30 p.m.
Alicante physical store
Calle Serrano, 11 / CP 03003
Physical store Summer hours:
From Monday to Saturday
10:00 to 14:00 / 16:30 to 21:00
Telephone: +34 966147399 ext 2
WhatsApp: +34 604 51 80 07