Shipping

Calculate the Shipping Costs for Your Order

The shipping costs are not included in the product price and depend on where you want us to send your order. Sometimes, shipping costs vary based on the order amount, weight, and/or size.

If you want to know how much your order will cost with shipping included, go to the shopping cart and click "complete order." Enter the delivery address, choose the shipping method you want, and before paying for your order, the website will calculate the total amount with shipping costs included.

Free Shipping

Orders over €60 shipped by Correos Express are free in Spain (Peninsula), except for exceptions with additional costs due to weight and/or volume.

IMPORTANT NOTICE: Statues and Resin Figures are excluded from the Free Shipping promotion.

Delivery Times and Order Cut-Off Time

The delivery time for your order will vary based on the shipping option you choose and ifthe products are in Stock, on Pre-order, or Made-to-Order.

It starts once the order has been processed in our warehouse, and the transport company has picked it up to deliver it to the address you provided when placing your order.

The shipping preparation process in our warehouse takes place during business hours from Monday to Friday, excluding holidays.

If your order contains products on Pre-order or Made-to-Order, it will be processed once all the products have arrived at our warehouse, and you'll be notified by email as stated in our terms of purchase.

IMPORTANT NOTICE: Please note that transport companies do not make deliveries on weekends (Saturday/Sunday) or holidays. If you need urgent delivery on a Saturday, contact us, and we'll try to arrange it with the transport agency if possible and provide you with all the details.

Send Your Order Anywhere You Want

You can send your order to any address you want, and if it's a gift, don't forget that you have the option for gift wrapping with a greeting card. Moreover, you can tell us what you want us to write on your behalf to that special person you want to surprise.

Shipping for Resin Statues and Figures

Resin statues and figures, due to their large volume and weight, have a different shipping cost than other products.

If you want to place an order with delivery to the Peninsula or Balearic Islands, the shipping costs are:

Spain - Iberian Peninsula

• Orders up to €60.99 - Shipping cost: €5.50 per box.

• Orders from €61 to €150.99 - Shipping cost: €7.00 per box.

• Orders from €151 to €250.99 - Shipping cost: €8.50 per box.

• Orders from €251 to €500.99 - Shipping cost: €10.00 per box.

• Orders over €501 - Shipping cost: €18.00 per box.

Balearic Islands

• Orders up to €40 - Shipping cost: €8.50 per box.

• Orders from €40.01 to €99 - Shipping cost: €11.00 per box.

• Orders over €99.01 - Shipping cost: €18.00 per box.

If your order is to be shipped to a destination outside of: Spain - Iberian Peninsula or the Balearic Islands, before making the payment, we will provide a shipping quote for your order and send you an email indicating the shipping cost. If you agree, you can proceed with the payment, and we will process your order.

If you have any questions about how it works, please contact us by sending an email to info@kurogami.com, and we will answer all the questions you may have.

Issues with Your Shipment

If there's any problem with the delivery of your package, whether it's a delay or any irregularity, you must report it within 24 hours after receiving the package(s). Otherwise, it will be assumed that you have accepted the shipment as is.

You can contact us via email at info@kurogami.com or by calling our customer service during business hours from Monday to Friday, 7:30 am to 2:30 pm.

Shipments to Spain - Iberian Peninsula

Correos Express - 24/48 Hour Service

Recommended service for shipments within the Peninsula.

• Shipping cost: €5.50.

• Delivery time: 24/48 hours after processing the order.

• Free shipping: On orders over €60. (see conditions for Free Shipping)

Correos Express - Urgent 24 Hours

Exclusive service for shipments within the Peninsula.

• Shipping cost: €9.00.

• Delivery time: 14/24 hours after processing the order.

Pickup at Correos Office

• Shipping cost: €5.00.

• Delivery time: 24/48 hours after processing the order.

• Free shipping: On orders over €60. (see conditions for Free Shipping)

GLS - 24/48 Hour Service

Service for shipments within the Peninsula.

• Shipping cost: €6.90.

• Delivery time: 24/48 hours after processing the order.

Pickup at Store

• Service cost: €0.00.

You can pick up your order at our Kurogami store, located at C/Serrano, 11 in Alicante.

If you choose this shipping method, you'll receive an email notification when your order is ready for pickup at the store.

Usually, orders available for store pickup will be ready from the following Thursday afternoon, when the materials arrive at the store. But make sure you've received the email before going to collect it, as the day might vary due to any unforeseen circumstances.

Shipments to Spain - Balearic Islands, Canary Islands, Ceuta, and Melilla

Orders with shipping services to Canary Islands, Ceuta and Melilla, will be shipped on Tuesdays and Thursdays (non-holiday days).

IMPORTANT NOTICE: Universo Freak SL (Kurogami.com) will not be held responsible for any delays caused by Correos in delivery, as it is not a standard shipping service.

CUSTOMS: The customs fees that may arise from shipments to the Canary Island, Ceuta and Melilla, are not included in the product(s) or shipping cost, and it is not the responsibility of Universo Freak SL (Kurogami.com). The handling and payment of any applicable fees are your responsibility as a customer when making a purchase.

Correos Express - Balearic Islands

Shipping service only for the Balearic Islands.

• Shipping cost: €9.80.

• Delivery time: 72 hours after processing the order.

Correos Blue Package - Balearic Islands

• Shipping cost: €8.90.

• Delivery time: 5 to 10 working days after processing the order.

Correos Blue Package - Canary Islands, Ceuta, and Melilla

The shipping cost varies depending on the weight and dimensions of the package. The cost shown here is approximate for a package up to 1kg with standard measurements.

• Shipping cost: €9.90.

• Delivery time: 6 to 10 working days after processing the order.

Shipments outside of Spain

Shipments to Portugal

Exclusive intracommunity shipping service for Portugal.

• Shipping cost: €13.00.

• Delivery time: 72 hours after processing the order.

Intracommunity and International Shipments

The intracommunity shipping service is for European Union countries, and the international shipping service is for the rest of the countries.

If you want to choose this shipping option, you must complete your order with the payment method you intend to use.

Before making the payment, we will provide you with a quote for the shipping cost of your order via email. If you agree with the cost, you can proceed with the payment, and we will process your order.

IMPORTANT NOTICE: Universo Freak SL (Kurogami.com) will not be held responsible for any delays in the delivery, as this is not a standard shipping service.

Orders with the European Union Shipping service are sent on Tuesdays and Thursdays (excluding holidays).

CUSTOMS: Customs fees that may arise from the shipment are not included in the product(s) or shipping cost, and it is not the responsibility of Universo Freak SL (Kurogami.com). The processing and payment of any applicable fees are your responsibility as a customer when making a purchase.

About the Transport Companies

In all that has been said before, we inform you that the delivery dates are estimated.

This means that, as a user, you should be aware that there are periods during the year when transport companies may experience an overload of work and there may be delays with shipments, but always ensuring the delivery.

If a shipment takes longer than indicated, you must notify us by phone or email, so we can locate your order and provide you with information about the status of the shipment.

We advise you that when you need an order for a specific date (Christmas, a birthday...), you do it with sufficient advance notice.

If there is an incident or delay on the part of the transport agency, Kurogami will inform you at all times about the status of your order, and we will process the necessary incidents and/or claims with the transport agencies if necessary.

A longer delivery than expected does not require Kurogami to refund the shipping cost or compensate you, as long as the order reaches its destination, even if there has been a delay in the delivery by the transport company.

About Us

Our commitment is to offer you the best shipping options at the most affordable prices possible, that's why our shipping methods may vary, but always for the benefit of our customers.

Just like you, we are collectors. That's why we take care of all shipments and pay attention to the packaging of your order, so that all products are well protected, with the necessary security to arrive in perfect condition.

Universo Freak S.L. - Kurogami®

CIF: B56438252

Razón social: C/ Serrano 11, bajo C.P: 03003 Alicante

Teléfono: 966147399

Email: info@kurogami.com

Sociedad inscrita en el Registro Mercantil con número de entrada 1/2023/19.398,0, diario 384, asiento 1797, tomo 4609 folio 143, inscripción 1 con hoja A-187499.