How to place an order for a pre-ordered product?

How to place an order for a pre-order product

Placing an order for a pre-order product on Kurogami

Although we would love to have every product available immediately, some items need time to arrive at our warehouse. For this reason, part of our catalogue is available as pre-order.

Pre-order products are not yet in stock, but they can be purchased in advance to secure your unit and avoid missing out on a figure or accessory you really want.

The process for placing a pre-order is very similar to ordering an in-stock product. However, there are some additional options you should take into account during checkout.

Quantity: number of units of the product added to the basket.

Price: the current total price of your order.

Shipping costs: calculated according to the selected shipping method.

Handling charges: may vary depending on the selected payment method.

Partial payment: to make a pre-order binding, a 15% deposit of the total order value must be paid at the time of purchase.

The remaining balance can be paid in as many instalments as you wish and at your own pace while the product is pending arrival, with no fixed payment schedule.

Once the product arrives at our warehouse, we will notify you if there is any outstanding balance to be paid before shipment.

The partial payment system for pre-orders is managed directly by Kurogami. For this reason, it cannot be applied to mixed orders that include both in-stock and pre-order products.

Discounts: this section allows you to redeem points, enter a promotional code or use funds from your virtual wallet if available.

Shipping and payment methods: selection of the available options depending on your location.

Comments: a space to add any notes or instructions you would like our team to take into account.

Confirmations: option to request an invoice or other order-related confirmations.

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Online Customer Service Hours:
Monday to Friday
10:00 am – 2:00 pm
Phone: +34 965 36 63 36 ext. 1

Physical Store – Alicante
Calle Serrano, 11
03003 Alicante, Spain

In-store Opening Hours:
Monday to Friday:
11:00 am – 2:00 pm / 4:30 pm – 9:00 pm

Saturday:
10:00 am – 2:30 pm / 3:30 pm – 9:00 pm

Phone: +34 965 36 63 36
WhatsApp: +34 604 51 80 07

Phone: +34 965 36 63 36
info@kurogami.com

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