Status of a product in Kurogami

Product Status at Kurogami

On the Kurogami website, a product can be found in four different statuses, each one with its own specific characteristics regarding availability, delivery time and purchasing conditions.

Products in Stock:

– These products are currently available in our warehouse and are ready to be shipped as soon as the purchase is confirmed.

Pre-order Products:

– These products can be ordered before their official release date.

– They have a defined pre-order start and end date, meaning the reservation is only available for a limited period of time.

– You will have the option to pay the order in instalments.

– We will keep you informed at all times about the status of your order.

Products marked as “Order”:

– Once the order is placed, you will need to wait between 3 and 7 working days, as the product must be requested from our suppliers.

– However, if the product becomes available in stock during this process, it will be shipped within the standard 24 working hours applied to in-stock items.

Pre-purchase Products:

– To obtain this type of product, once the order has been placed, you must wait between 20 and 25 working days, plus the selected shipping time, as the product must be ordered directly from the manufacturer.

– Due to the longer delivery timeframe, we recommend placing this type of order well in advance.

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Online Customer Service Hours:
Monday to Friday
10:00 am – 2:00 pm
Phone: +34 965 36 63 36 ext. 1

Physical Store – Alicante
Calle Serrano, 11
03003 Alicante, Spain

In-store Opening Hours:
Monday to Friday:
11:00 am – 2:00 pm / 4:30 pm – 9:00 pm

Saturday:
10:00 am – 2:30 pm / 3:30 pm – 9:00 pm

Phone: +34 965 36 63 36
WhatsApp: +34 604 51 80 07

Phone: +34 965 36 63 36
info@kurogami.com

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